Compliments, Complaints and Comments
The Broads Authority views any expression of dissatisfaction seriously. We regard the services we provide and the standards of performance we achieve within the Norfolk and Suffolk Broads highly. We have hardworking and committed staff, willing and open to views and opinions from the public and, wherever possible, we strive to keep the public informed by explaining our actions in a clear and honest way.
We are open to compliments, complaints and comments and would like to hear from you whether you want to tell us:
- a service is not up to standard;
- we have acted or have failed to act in an appropriate way; and if
- you have concerns about a policy of the Broads Authority.
We aim to solve problems as quickly as possible, as close to where they occur as possible and to prevent problems happening again. We are also committed to treating all communications with sensitivity and confidentiality.
We are always happy to receive compliments and will ensure that the right person receives the recognition, and your thanks, for something well done. We welcome feedback both positive and negative because, by making it easy for you, it helps us to improve and develop our standards in a measurable way.
