Compliments, comments and complaints

We welcome feedback both positive and negative because it helps us to improve and develop our standards.

You can also ask us questions as well as send your comments via the online contact form.

We have hardworking and committed staff, willing and open to views from the public and, wherever possible, we strive to keep you informed by explaining our actions in a clear and honest way.

We are open to compliments, complaints and comments and would like to hear from you whether you want to tell us:

  • a service has impressed you
  • a service is not up to standard
  • we have acted or have failed to act in an appropriate way
  • you have concerns about a policy of the Broads Authority.

If you are submitting a complain and are not satisfied with the outcome through this process the full complaints procedure is explained in this section through the links on the left hand menu.

The Broads Authority views any expression of dissatisfaction seriously. We aim to solve problems as quickly as possible and to prevent them happening again.  We are also committed to treating all communications with sensitivity and confidentiality.

We are always happy to receive compliments and will ensure that the right person receives the recognition, and your thanks, for something well done. 

In considering your complaints and comments we will:

  • Listen sympathetically to your views
  • Clearly explain our policies and decisions   
  • Write to you using plain English   
  • Reply to your letters promptly and keep you informed of our progress in investigating your complaint.

Submitting a claim against the Authority

If you wish to submit a claim against the Broads Authority please write to Zurich Municipal at the address detailed below quoting policy reference number QLA-09W403-0013

Zurich Municipal
Zurich House
2 Gladiator Way
Farnborough
Hampshire
GU14 6GB