COVID-19 information for liveaboard boaters

During restrictions imposed during the Coronavirus outbreak, liveaboard boaters may find it difficult to access essential services and facilities such as fuel, water and pumpouts. This page includes some information for those living on the water over the coming weeks and months.

(Page last updated 24 June)

Update for liveaboard boaters following 23 June guidance

As the lockdown situation is eased across the UK, any previous arrangements that have been made between liveaboard boaters and the Broads Authority may be subject to change, including where boaters have been permitted to stay at our Yacht Stations and moorings over the usual time-frame.

Broads Authority Rangers will communicate with boaters directly and will inform them of any changes to previously agreed arrangements.

If you are someone who lives aboard a vessel and you require advice or support, you can continue to contact Broads Control on 01603 756056 and the Authority will assist you where we can.

Essential services

Below is a short list of businesses who have given their consent for us to share the arrangements they have made providing essential services to liveaboards during the Coronavirus pandemic.

If you are a local business providing essential service arrangements for the community please get in touch with us using our contact form or social media. The list is non-exhaustive however we will update it as and when possible.

Northern Rivers

  • Barnes Brinkcraft, Hoveton: Essential supplies including diesel, gas etc. available on appointment. Contact prior to arrival on 01603 782625.
  • Boulter Marine, Horning: Essential pump outs, diesel and gas bottles for liveaboards on an appointment only basis. Contact prior to arrival by email or telephone 01692 630498.
  • Everitt Marine Services, Great Yarmouth: Emergency vessel recovery by phoning
    07943 700865.
  • Ludham Bridge Boat yard, Ludham: Water, pump out, diesel, gas and boat maintenance. The yard is following self-distancing guidelines. Call or email George in the first instance 01692 631011 info@ludhambridge.co.uk
  • Moonfleet Marine, Wayford: Essential work and recovery for liveaboard vessels, contact by phone on 07827 665074.
  • Norfolk Marine, Wroxham: Delivery of gas and electric cards, order by phone 01603 783150 or website.
  • Pilot Moorings, Potter Heigham: Water available, contact on 01692 67046 to arrange collection.
  • Sutton Staithe Boatyard, Sutton: Open for diesel, water and pump outs, but not for day boats or boat sales. Contact prior to arrival on 01692 581653. Restrictions on entry to the yard office. No toilet facilities.
  • The Ferry Inn, Stokesby: Hot meals, food staples and basic food provisions. Do not come to the pub, call between 12-5pm daily on 01493 751096 or message on Facebook.

Southern Rivers

  • Ferry House Inn, Surlingham: Reasonably well stocked at the moment (veg, salad, etc.)
    Give them a call. 01508 538659, or via Facebook @FerryHouseSurlingham
  • Hipperson’s Boatyard, Beccles: Pumpouts available by appointment, call 07767 788524 prior to arrival. No cash transactions. Water available for a small fee.
  • Norwich Yacht Station: Yacht Station facilities closed but one water tap available. No waste facilities available.
  • Quayway Boats, Beccles: Diesel and pump outs and boat repairs. Call 07946 663053 or email quaywayboats@hotmail.co.uk in the first instance.
  • Rowan Craft, Beccles: Water and pump outs available by appointment. Please phone 01502 518208 in advance.
  • Teles Patisserie, Surlingham: Free local delivery of bread, lunches, soups and more. Contact on 01508 538892 or via Facebook @telespatisseri
  • Reedcutters, Cantley: Basic provisions, hot takeaway meals, 12-2pm, 5-8pm. Local delivery for £1. See Facebookpage for menus. Call 01493 701099.
  • Rockland St Mary Post Office and Store, Rockland St Mary: Electric cards and groceries delivered in the Rockland and Surlingham area. Contact on 01508 538123.
  • Yare Valley Farm Shop, Surlingham: Offer a free delivery service of food, beverages and staples, within a 5-mile radius of the Farm Shop (NR14 7AL). Call on 01508 538206 or email info@yarevalleyoils.co.uk. 8am-9pm see online stocklist

Electric and water

he Broads Authority’s list of electric charging points can be found online. Electric posts and water points at our 24 hour moorings , including Reedham Quay and Great Yarmouth Yacht Station, should be active (please contact us if you find any points that are not functioning correctly). Boaters are encouraged to contact the owners of points that are privately owned if they require access.

Electric charging cards are usually available from card outlets, although many of these may be closed. Cards can be purchased from Reedham and Great Yarmouth Yacht Station from 28 March and will be available from Broads Authority Rangers. You can contact our Tolls Team if you require assistance on 01603 756080 or emailing tolls@broads-authority.gov.uk.

Fuel can also be collected from petrol stations (which remain open).

We cannot take full responsibility for the accuracy of the above information. Please contact any of the businesses beforehand to make arrangements for your visit.

Safety

If you have to be on board your boat in rural or isolated areas, make sure you inform friends or relatives where you are and that you know your precise location in case you start to feel unwell. If there is a medical emergency the emergency services will be able to identify your location more easily if you have a postcode or a ‘what3words’ phrase.

If you want to contact the Broads Rangers for assistance or to report an incident, you can phone Broads Control on 01603 756056 or email Broads.control@broads-authority.gov.uk.

Please always phone 999 in case of emergency.

We will keep the situation under active review and update you in line with changing circumstances and guidance.