COVID-19 information for liveaboard boaters

During restrictions imposed during the Coronavirus outbreak, liveaboard boaters may find it difficult to access essential services and facilities such as fuel, water and pump outs. This page includes some information for those living on the water.

(Page last updated 31 March)

Update for liveaboard boaters following third National Lockdown

Following the announcement on 4 January we will be updating this page with new information for those who are living afloat during the third National Lockdown.

If you are someone who lives aboard a vessel and you require advice or support, you can continue to contact Broads Control on 01603 756056 and the Authority will assist you where we can.

Vaccination information

Please see guidance from Norfolk County Council regarding vaccinations booked if you live afloat.

Essential services

Below is a short list of businesses who have given their consent for us to share the arrangements they have made providing essential services to liveaboards during the Coronavirus pandemic.

This list was last updated in mid-December 2020, so please call the businesses below if you require more information and to check availability.

If you are a local business providing essential service arrangements for the community please get in touch with us using our contact form or social media. The list is non-exhaustive however we will update it as and when possible.

Northern Rivers

  • Boulter Marine, Horning: Essential pump outs, diesel and gas bottles for liveaboards on an appointment only basis. Click and collect available for other items. Contact prior to arrival by telephoning 01692 630498.
  • Everitt Marine Services, Great Yarmouth: Emergency vessel recovery by phoning 07943 700865.
  • Ludham Bridge Boat yard, Ludham: Water, pump out, diesel, gas and boat maintenance. The yard is following self-distancing guidelines. Call or email George in the first instance 01692 631011 info@ludhambridge.co.uk
  • Moonfleet Marine, Wayford: Essential work and recovery for liveaboard vessels, contact by phone on 07827 665074.
  • Norfolk Marine, Wroxham: Shop still open, click and collect available. Gas available and electric cards posted. Order by phone 01603 783150 or website.
  • Pilot Moorings, Potter Heigham: Water available, contact on 01692 67046 to arrange collection.
  • Sutton Staithe Boatyard, Sutton: Still open for repairs, diesel, gas and pump outs. Able to collect boats and return back to your own moorings if repairs are required. Contact prior to arrival on 01692 581653. Restrictions on entry to the yard office. No toilet facilities.

Southern Rivers

  • Hipperson’s Boatyard, Beccles: Pump outs available by appointment, call 01502 712166 prior to arrival . No cash transactions. Water available for a small fee. Available Monday to Friday 9am - 4pm.
  • Loddon Staithe, Loddon: Shops open including Bridge Stores, Co-op stores, Loddon Garden & DIY shop and Boots Pharmacy.
  • Quayway Boats, Beccles: Diesel, pump outs and boat repairs. Call 07946 663053 or email quaywayboats@hotmail.co.uk in the first instance.
  • Rowan Craft, Beccles: Water and pump outs available by appointment. Please phone 01508 518208 in advance.
  • Rockland St Mary Post Office and Store, Rockland St Mary: 'Shop and drop' electric cards and groceries delivered in the Rockland and Surlingham area. Contact on 01508 538123.

Electric and water

The Broads Authority’s list of electric charging points can be found online.

On the Northern Rivers, Broads Authority-managed water points can be found at Ranworth Staithe and Sutton Staithe over the winter months (more to be added soon).

On the Southern Rivers water is also available at Loddon Staithe and for customers of Oulton Broad Yacht Station, Beccles Yacht Station and Waveney River Centre.

Opening times for Norwich Yacht Station water (only – no mooring available) will be between 10:00am and 15:00pm daily on Tuesday 9, Wednesday 10, Friday 12, Monday 15, Wednesday 17 and Friday 19 March.

The following week the NYS will be open again.

Boaters are encouraged to contact the owners of points that are privately owned if they require access.

Electric charging cards are usually available from card outlets, although some of these may be closed. Cards will be available from Broads Authority Rangers and we are able to post out electric cards if required. You can contact our Tolls Team if you require assistance on 01603 756080 or emailing tolls@broads-authority.gov.uk.

Fuel can also be collected from petrol stations (which remain open).

We cannot take full responsibility for the accuracy of the above information. Please contact any of the businesses beforehand to make arrangements for your visit.

Safety

If you have to be on board your boat in rural or isolated areas, make sure you inform friends or relatives where you are and that you know your precise location in case you start to feel unwell. If there is a medical emergency the emergency services will be able to identify your location more easily if you have a postcode or a ‘what3words’ phrase.

If you want to contact the Broads Rangers for assistance or to report an incident, you can phone Broads Control on 01603 756056 or email Broads.control@broads-authority.gov.uk.

Please always phone 999 in case of emergency.

We will keep the situation under active review and update you in line with changing circumstances and guidance.

Tuesday 24 March 2020