We welcome feedback both positive and negative because it helps us to improve and develop our standards.
You can also ask us questions as well as send your comments via the online contact form.
We have hardworking and committed staff, willing and open to views from the public and, wherever possible, we strive to keep you informed by explaining our actions in a clear and honest way.
We are open to compliments, complaints and comments and would like to hear from you whether you want to tell us:
If you are submitting a complain and are not satisfied with the outcome through this process the full complaints procedure is explained in this section through the links on the left hand menu. You may also be interested in reading our our Customer Service Standards (pdf 528kb) before submitting your feedback.
The Broads Authority views any expression of dissatisfaction seriously. We aim to solve problems as quickly as possible and to prevent them happening again. We are also committed to treating all communications with sensitivity and confidentiality.
We are always happy to receive compliments and will ensure that the right person receives the recognition, and your thanks, for something well done.
If you wish to submit a claim against the Broads Authority on behalf of a client, providing the claim is within scope, please submit via the Portal. Otherwise please direct your claim in writing to our insurers at the address below quoting policy number QLA-09W403-0013
2 Gladiator Way
Direct or un-represented claimants
Please write to the Broads Authority in the first instance addressing your claim as follows :-
Mrs Simone Steel
Finance Assistant (Insurance)
62-64 Thorpe Road