Other complaints procedures

Our 3-stage complaints process covers most types of complaint from the public about our services and performance.

However, a different approach will be used in certain circumstances. If your complaint falls into one of the categories below, please contact our Monitoring Officer for advice, or contact the relevant person or organisation directly.

Maladministration

For complaints about all administrative matters, you can contact the LGO, who will look at the way a Broads Authority decision has been made and may take up your complaint. However, the LGO usually prefers that an attempt has first been made to resolve the complaint through the Authority’s complaints process.

Code of Conduct for Members

Our Code of Conduct for Members includes guidance on how to make a complaint about a member of the Authority or one of its committees. These complaints are dealt with by our Monitoring Officer.

Financial wrongdoings

The Chief Executive and/or the Chief Financial Officer will investigate any complaints about financial wrongdoings by the Broads Authority.

Unlawful behaviour or action

The Monitoring Officer will investigate a complaint if there is a concern about any unlawful behaviour or action by the Broads Authority itself. If a complaint suggests criminal behaviour, the matter will also be reported immediately to the Police.

Planning appeals

The law allows an appeal to be made against certain planning decisions. To find out more, visit our planning permission web pages.

Unreasonable complainant behaviour

Sometimes a complainant takes up an unwarranted amount of the Authority’s resources, or pursues a complaint in an unreasonable manner. This will be dealt with under our ‘Policy on the management of unreasonable complainant behaviour’.

of a Broads Authority member or committee can be made formally in writing to the Monitoring Officer, Broads Authority, Yare House, 62 - 64 Thorpe Road, Norwich NR1 1RY. Alternatively, you can raise the matter informally with the Monitoring Officer. The Code of Conduct for Members and Complaints Procedure, and Complaints Form provides guidance on this matter.

Financial wrongdoings

The Chief Financial Officer, Chief Executive and/or Monitoring Officer will investigate complaints about financial wrongdoings by the Broads Authority.

Unlawful behaviour or action

The Authority's Monitoring Officer will investigate a complaint if there is a concern about unlawful behaviour or action by the Broads Authority itself. In addition, if a complaint suggests criminal behaviour, the matter will be reported to the Police.

Planning appeals

The law allows an appeal to be made against certain planning decisions. See more on our planning pages.

Unreasonable complainant behaviour

A small number of complainants can be considered unreasonably persistent and/or vexatious. The Policy on the Management of Unreasonable Complainant Behaviour identifies these situations, and outlines how they are responded to.